Terms and conditions

Last updated 8 September 2026. Your attention is particularly drawn to the clauses which limit our liability and those which require you to notify or indemnify us.

1. Definitions and application

"Company" means Cyclone Corporate Services Group Limited, having its registered office at Pleasants House, Pleasants Street, Dublin 8, trading as Cyclone Archive.

"Customer" means any person at whose request or on whose behalf the Company undertakes any business.

"Goods" means documents, records, boxes, media and other tangible items delivered to, collected by, stored with or destroyed by the Company for the Customer.

"Conditions" means these terms and conditions together with the Customer Application Form.

All activities of the Company in the course of business, whether gratuitous or not, are undertaken subject to the Conditions. Where legislation is compulsorily applicable, the Conditions are read subject to that legislation, and nothing in the Conditions is a surrender of the Company's rights or immunities or an increase in its responsibilities under it. Any amendment agreed between the Company and the Customer is effective only if clearly indicated in writing and initialled by an authorised representative of both.

2. The Company

The Company may perform its obligations itself or through its parent, subsidiary or associated companies, and any agreement to which the Conditions apply is made by the Company on its own behalf and as agent for those companies, each of which is entitled to the benefit of these Conditions.

The Company may employ other contractors or carriers to fulfil collection, delivery or destruction in whole or in part, and will provide their names to the Customer on request. The Company contracts as agent of and trustee for its servants, agents, contractors and carriers, so that they have the benefit of these Conditions and are collectively under no greater liability to the Customer than the Company.

The Company reserves a reasonable liberty as to the means, route and procedure followed in the handling, transportation, storage and destruction of any Goods.

3. Payment

Payment is due within 30 days of the issue of an invoice, in euro. Interest accrues at 1% per completed calendar month from the invoice date on any outstanding sum. Storage is charged for the period the Goods are held, and collection, delivery, retrieval, cataloguing, scanning and destruction are charged as they are provided.

Where the Customer holds a pay as you go account, payments due are deducted from the Customer's bank account in advance of the agreed services being provided, and the Customer authorises the Company to deduct any amount due.

4. Lien

The Company has a general lien over the Goods and any other items it holds in the course of business with the Customer for any monies due from the Customer. If the lien is not satisfied within a reasonable time, the Company may at its absolute discretion sell the Goods or any part of them as agent for the Customer, apply the proceeds towards the monies due and the expenses of retention, insurance and sale, and on accounting to the Customer for any balance is discharged from further liability in respect of the Goods.

Where the Customer is not the owner of the Goods and has said so in advance, the Company is entitled to retain possession of, but not to dispose of, the Goods against monies due.

5. Instructions, access and destruction

The Company acts on the Customer's instructions. Goods are released, delivered or destroyed only on the instruction of the Customer or a person the Customer has authorised in writing, and the Customer is responsible for keeping that list of authorised people current.

Destruction is carried out only against a list confirmed by the Customer. A certificate of destruction is issued on completion. Once Goods have been destroyed they cannot be recovered.

The Company does not advise on how long any record must be retained. Retention periods are set by the Customer and its own advisors.

6. Packaging and condition

The Customer is responsible for packing Goods so that they can be handled, stacked and stored safely, and for telling the Company of anything requiring special handling. Boxes that are not sound enough for the shelf may be reboxed at a charge, with the Customer's agreement.

7. Excluded items

The Company does not accept cash, negotiable instruments, jewellery, precious metals or stones, hazardous or perishable material, or anything whose storage would be unlawful. The Customer must not deliver such items into storage without the Company's written agreement.

8. Liability and insurance

The limits of liability and the insurance position that apply to an account are set out in that Customer's own agreement and application form.

The Company performs its duties with a reasonable degree of care, diligence, skill and judgement. Except under special arrangements made in writing in advance, the Company accepts no responsibility for departure or arrival dates or times of Goods.

9. Impossibility of performance

The Company is not liable for failure to perform where performance is prevented by circumstances outside its reasonable control.

10. Termination and removal of Goods

Either party may end the arrangement on reasonable written notice. On termination the Customer must arrange for the removal of the Goods or instruct their destruction, and all outstanding charges, including the cost of removal, become payable.

Where the Customer fails to honour the credit terms in clause 3, the Company may at its absolute discretion close the account and decline to transact further business.

11. Time limit for claims

The Company is discharged from all liability unless notice of any claim is given in writing within 14 days of the event giving rise to it, and suit is brought within 9 months.

12. Jurisdiction and applicable law

These Conditions are governed by the laws of Ireland, and the parties submit to the exclusive jurisdiction of the Irish courts.

Questions

Write to Cyclone Archive, Unit 18 North Park, Finglas, Dublin 11, D11 P60W, email archive@cyclone.ie or call 01 814 0734. See also our privacy policy.